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Advertised vs Delivered
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Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
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Value for money

I received the free trial offer but then they sent me another shipment and charged me $190. I called to find out how to send it back for a full refund.

They gave me an RMA number and I sent it back but no refund! I received an email that they received my return with the correct RMA numbers. I called in November and was told I would receive the refund in 2 weeks. Nothing.

I called again on Dec 2016. Again told very sorry it will be two weeks.

Called again in January and assured it would be done by the end of the week.Nothing Called again in February and again assured it would be fixed and refunded in 2 days! Nothing Very FRUSTRATED!!!!

Product or Service Mentioned: Nouvalift Face Cream Free Trial.

Reason of review: Poor customer service.

Monetary Loss: $190.

Preferred solution: Full refund.

I didn't like: Lied about refund for products not ordered that were returned.

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